Frequently Asked Questions

Our prices vary depending on the scope and requirements of the project. We are happy to discuss your needs in detail to provide you with a customized quote.

Efficiency is crucial to us. Depending on the requirements and scope of the project, we can usually provide staff very quickly.

1. After receiving your inquiry, we create a quote based on your specifications.
2. If we're missing important information, we'll contact you.
3. After you approve our quote, we scout suitable staff and propose them for your selection.

You will generally receive staff proposals only AFTER approving our quote.

Based on our experience, both the number and requirements for staff often change during the planning phase, so we send staff proposals approximately 2-4 weeks before your event begins.

We have a large pool of highly motivated and qualified staff throughout Germany. Since our staff also have private commitments outside of planned assignments, we can only schedule them for your event after prior inquiry and close coordination. Since we receive many inquiries daily, we can only send availability requests to our staff once you've confirmed our quote in writing.

We place great value on customer satisfaction. Therefore, please communicate your professional requirements precisely in advance. However, please note that requirements should be realistically assessed. If extensive knowledge in a specific area is required, we recommend that training be provided by the client beforehand.

Our staff bring diverse backgrounds and skills, making them ideal candidates for various event roles. Many of our staff are currently studying, giving them a fresh perspective and high willingness to learn. Regardless of academic background, all staff we provide are personally qualified by our company.

Should the rare case occur that a staff member unexpectedly doesn't show up, we do everything possible to provide a replacement immediately. Our database and network of dedicated staff enable us to respond to such situations at short notice.

In almost a decade on the market, we have successfully supported events throughout the DACH region. Our clients include large corporations, luxury brands, start-ups, and mid-sized businesses. On our References page you'll find a number of case studies.

Our agency provides qualified staff for a wide range of events. This includes large public and trade fairs, roadshows, evening events, sports and corporate events, as well as special campaigns like sales or sampling promotions.

Our staff benefit from regular training, especially when they work for us repeatedly. Additionally, we offer a comprehensive handbook that explains proper behavior and best practices for event deployment in detail.

Our agency has almost a decade of experience in the events industry. During this time, we've had the privilege of supporting events throughout the DACH region – from large corporations to luxury brands to start-ups and mid-sized businesses.

All employees employed by us are subject to social security contributions and therefore automatically covered by statutory accident insurance. Additionally, we have comprehensive liability insurance that covers damages that may occur during the performance of their duties.

We generally recommend placing staff requests at least 6-8 weeks in advance. For larger projects with special requirements, you should plan even earlier – ideally 12-24 weeks. In urgent cases, however, we can also provide qualified staff at short notice within a few days.

We understand that requirements can change at short notice. Please inform us of changes as early as possible:

• Staff increase: We make efforts to organize additional staff even at short notice.
• Staff reduction: Depending on timing, cancellation fees may apply.
• Time shifts: Contact us – we try to accommodate your needs flexibly.

Yes, we have a diverse pool of staff with various language skills:

• English (very good availability)
• French, Spanish, Italian (good availability)
• Other languages such as Chinese, Arabic, Russian (upon request)

Travel cost billing depends on the project agreement:

• Local assignments: Usually, local travel costs are already included in the hourly rate.
• Regional assignments: Travel costs are billed separately by prior agreement.
• Accommodation & meals: For multi-day assignments, these can be provided by you or billed as a flat rate.

For regular clients and recurring projects, we offer special benefits:

• Preferred staff: We can prioritize successful staff for future projects.
• Framework agreements: For regular needs, we create individual framework contracts.
• Fixed core team: Upon request, we assemble a well-coordinated team.
• Personal contact: For larger volumes, a dedicated project manager is at your disposal.

We're looking for staff who are reliable, engaged, and team-oriented. Prior experience in the events industry is beneficial but not mandatory. What counts is your willingness to learn and positive attitude.

Your employment is based on the agreed working conditions in the employment contract. Depending on the project, employment can be as a fixed-term contract, mini-job, working student, or short-term employment (70-day rule).

All employees employed by us are subject to social security contributions and therefore automatically covered by statutory accident insurance. Additionally, we have comprehensive liability insurance.

Yes, under certain circumstances you can invoice us if you work as a self-employed person or freelancer. Strict requirements apply and you need a valid business registration. Please clarify this with us in advance.

Typically, compensation ranges between €16 and €20 per hour. Depending on the specific role, requirements, and your qualifications, it can also be higher.

Data is not shared with third parties for advertising purposes! We only use it to send you job proposals. In the event of employment, data is used for registration, payroll, and legal obligations.

After you've completed our form, you'll immediately receive a confirmation email. You can then log into your new profile and apply for open projects. Your application will be reviewed by our project team.

Of course. In your login, you can manage all your data yourself and independently delete or archive your profile. Final deletion occurs automatically after the statutory retention periods expire.

There's a very wide range of tasks at trade fairs and events. We only suggest jobs that match your preferences. A more detailed briefing on specific tasks is created individually for each assignment.

The frequency of your assignments depends on both the available projects and your own availability. The more flexible you are, the more often we can offer you assignments.

There are assignments where continuous availability is necessary. Often, however, day-by-day assignments are also possible. More details are provided in the briefing for each event.

You'll learn the exact assignment times and locations when you're interested in a specific project. We share this information via email or our WhatsApp group.

Unfortunately, we cannot consider minors in the events sector. You must be at least 18 years old.

Yes, we offer our staff various benefits: reimbursement of travel costs as well as accommodation and meals for certain projects. In some cases, you may keep the team wear after the project.

Yes, you can apply for assignments in different cities. Many of our projects take place throughout Germany, especially at major trade fairs in Frankfurt, Munich, Cologne, Düsseldorf, Berlin, and Hamburg.

After receiving your application, our team reviews your profile – usually within 1-3 business days. For urgent projects, you'll often receive feedback within 24-48 hours.

Yes, we invest in our staff development: onboarding training, project-specific briefings, and hands-on learning with regular assignments.

• Trade fairs: Typically 9:00 AM - 6:00 PM
• Evening events: Often 4:00 PM - midnight or later
• Roadshows/Promotions: Usually 10:00 AM - 7:00 PM
• Sports events: Depending on the event, also weekends

Yes, you can apply for multiple projects simultaneously – this increases your chances of assignments! Make sure there are no overlaps and observe the contract limits depending on your employment type.

To receive push notifications, install our web app on your home screen:

Android: Open browser → Visit web app → three dots (⋮) → "Add to Home Screen"

iOS: Open Safari → Visit web app → Share icon → "Add to Home Screen"

The social security number is assigned when you first enter the workforce. You can request it from your health insurance or the pension insurance provider.

Payment is usually made within 14 days or earlier, no later than the 25th of the calendar month. Make sure all your data is current and complete.

Best to enter directly in the login/app. For short-notice changes, please also notify us via WhatsApp group or phone.

Yes, after consultation with dispatch. The replacement must be approved and meet the same requirements.

Immediately call dispatch AND (if available) team leader. State your expected arrival time and reason.

In the login/app under your assignment. There you'll find meeting point, contact person, times, tasks, dress code, and special notes.

Yes, depending on the project (e.g., "All Black", Business Casual, safety shoes). Details are in the briefing. Please maintain a well-groomed appearance without large brand logos.

Only if explicitly permitted in the briefing. Client logos, backstage areas, and sensitive information are off-limits.

Proactive, friendly, solution-oriented. Don't air conflicts in front of guests – inform team leader/dispatch.

Check-in/check-out via login/app or with a signed timesheet. Upload promptly, otherwise billing will be delayed.

According to German labor law: from 6 hours at least 30 min., from 9 hours at least 45 min. Exact regulations are in the project details.

Only after dispatch/team leader approval. Record times accordingly; surcharges follow project regulations.

Project-dependent. The specific rates are in the briefing/contract and are automatically calculated.

Depends on the project. Stated in the briefing ("travel time compensated/flat rate/unpaid"). Only bill after approval.

Upload receipts within 7 days in the login/app (PDF/photo). Approved costs per briefing are reimbursed.

Either booked by us or via flat rate/reimbursement per briefing. Collect receipts, follow room rules.

Immediately call dispatch/team lead and submit doctor's note. The earlier we know, the easier we can find a replacement.

Only in emergencies, please. Unexcused no-shows may lead to exclusion.

Depending on assignment (safety shoes S1/S3, gloves, high-vis vest). Stated in the briefing. Assignment may be refused without PPE.

Provide first aid, report on-site (team lead/client), inform dispatch and submit accident report.

No. Use equipment only as instructed. Report damages immediately; unauthorized repairs are prohibited.

Strict confidentiality. No disclosure of client data, internal processes, or prices. Never share access credentials.

Only if permitted in the briefing and in line with client policy. Otherwise, politely decline.

Strictly prohibited during working hours. Violations lead to immediate assignment termination and further consequences.

Dispatch hotline (in the briefing), team lead on-site, then document via email in the login.

Yes, upon request we provide assignment confirmations or activity certificates (e.g., for studies/applications).

The External badge marks projects managed directly by our client. If hired, the employment contract is made directly between you and the client.

Your pay slip is available as a PDF in the login area under "Documents". You'll also receive an email notification.

In the login/app under "Profile" → "Billing Data" you can update bank details, address, or tax ID.

First contact the team lead or dispatch representative. Discrimination, harassment, or bullying are not tolerated.

After some projects, you'll receive a brief survey via email. You can also leave a review directly in the login.

With a service contract, a team leader is required. As the client, you are NOT DIRECTLY AUTHORIZED TO GIVE INSTRUCTIONS to our staff.

With temporary staffing, you're authorized to give instructions to all staff. However, this requires more extensive contract documentation.

• Host/Hostess: Guest support, visitor and customer reception, service, hospitality and catering activities, and event support. Requires polished appearance, strong communication skills and service orientation.
• Chief Host/Hostess: All host/hostess duties plus team coordination, onboarding, quality assurance, daily briefings, escalation management and liaison with project management.
• Team Leader: Team coordination, onboarding, quality assurance, daily briefings, escalation management. Requires leadership and assertiveness skills, as well as excellent German and English proficiency.
• Promoter: Product, brand or company presentations, supporting marketing activities such as flyer distribution. Requires an open, outgoing personality and persuasive demeanor.
• Explainer: Presenting products and services that require explanation. Requires strong communication skills, pedagogical aptitude and the ability to explain complex content simply.
• Service Staff: Food preparation/processing, setting up and clearing, guest service, dishwashing assistance. Requires hygiene knowledge, reliability and friendly demeanor.
• Walking Act: Interactive guest entertainment through performance, usually in eye-catching costume. Requires confident presence and improvisation skills.
• Chauffeur: Driving vehicles for guests, clients and visitors. Requires valid driver's license, safe driving practice and polite, discreet demeanor.
• Setup Helper: Setup and teardown of event equipment, trade fairs or similar. Requires physical fitness, basic manual skills and teamwork ability.
• Trade Fair Installer: Setup and teardown of trade fair, event, promotion or catering equipment, possibly using tools. Requires technical understanding and tool experience.
• Technician: Setup, configuration and operation of technical equipment, event support. Requires IT or event technology knowledge and problem-solving skills.
• Runner: Errands and tasks on foot or motorized. Requires good local knowledge, flexibility and reliability.
• Experience Guide: Guest greeting, ticket control, payments, cash reconciliation, visitor support, interactive stations (e.g. VR). Requires service orientation and stress resistance.
• Experience Manager: All Experience Guide duties plus team coordination, shift planning, onboarding, quality assurance and escalation management.

We're active throughout Germany and the entire DACH region, with particular presence at major trade fair locations Frankfurt, Munich, Cologne, Düsseldorf, Berlin, Hamburg, Stuttgart, Hanover, and Nuremberg.

• Phone: +49 6134 / 584 280 - 0 (Mon-Fri 9:00 AM - 6:00 PM)
• Email: dialog@hoechstmass.net
• Contact form: www.hoechstmass.net/contact

• Specialization: Focus on trade fairs, events, and promotions with over 15 years of experience
• Quality standards: All staff go through a selection process
• Personal service: Dedicated contacts for clients
• Digital tools: Modern portal with time tracking
• Flexibility: From individual hostesses to 100+ staff

We work across industries: Automotive, Technology & IT, Fashion & Lifestyle, Pharma & Healthcare, Consumer Goods, Sports & Entertainment, and Agencies. Whether DAX corporations, mid-sized companies, or start-ups.

We're open to cooperations with event agencies, trade fair construction companies, regional staffing providers, and caterers & event locations. Contact us by email at dialog@hoechstmass.net.

Yes, upon request we offer briefing support, train-the-trainer, trade fair appearance consulting, and best practices from over 15 years of industry experience.

• Payment term: Usually 14 days net after invoicing
• Payment method: Bank transfer to our business account
• Advance payment: Possible for new customers or short-notice bookings
• Framework contracts: Individual agreements for regular collaboration

• Fair wages: Above-average hourly rates and correct social contributions
• Labor laws: Strict compliance with legal regulations
• Digital processes: Largely paperless processing
• Regional staff: Local personnel where possible